Privacy policy
What Information We Collect
When you visit or shop on getloosen.com, we collect information you provide directly, such as your name, email address, shipping address, and payment details (processed securely by our payment providers — we do not store your full card information).
We also automatically collect some information about your visit, such as your browser type, device information, and pages viewed, to help us improve our site.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, including shipping updates
- Respond to your questions and support requests
- Improve our website and shopping experience
- Send occasional marketing emails, only if you've opted in — you can unsubscribe anytime
How We Protect Your Information
We use industry-standard security measures to protect your personal information. Payment information is processed through secure, encrypted payment gateways and is never stored on our servers.
Sharing Your Information
We do not sell your personal information. We only share your information with trusted third parties as needed to operate our business — such as payment processors and shipping partners — solely for the purpose of fulfilling your order.
Cookies
Our site uses cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work as intended.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, email us at support@getloosen.com.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
Contact Us
Questions about your privacy? Email us at support@getloosen.com.